Policies
How projects, payments and your information are handled, in plain English. If anything here is unclear, ask José before you order.
Last updated 2 November 2026.
Project terms
These terms apply to every package and every invoice.
01
Each package lists exactly what you get, including the number of pages, design directions and rounds of changes. Anything outside your package, like extra pages, features or rounds, is priced first and only goes ahead once you agree.
02
A round is one set of changes you send together. Gather everyone's feedback before you send it, so each round counts. Unused rounds don't carry over to other projects.
03
Turnaround times are in working days, Monday to Friday, not counting Saint Lucia public holidays. They start the day your brief is in and pause while we wait on your feedback or files.
If we hear nothing from you for 60 days, we close the project and hand over the site as it stands.
04
Give accurate details about your business in the brief.
Send feedback within the time you agree with José.
Only send photos, text, logos or product details you have the right to use.
Check spelling, prices, links and contact details before launch. Once you approve the site for launch, later corrections are charged as new work, or covered by website care.
05
Once your project is paid in full, you own your website: its design, the content you supplied, and the domain registered in your name. Design directions you didn't choose stay with BrandCherub Sites.
Some fonts, plugins and stock images come with their own licences. We'll tell you if anything on your site needs one.
06
We may share finished work in our portfolio and on social media. If you'd rather we didn't, just say so and we won't.
07
Your domain name, hosting and any paid services your site uses, like a booking app or business email, are paid to those providers in your name and aren't part of the package price. We help you choose and set them up.
08
Website care is optional for any package. It starts the day your site launches and renews each month or year. You can pause or cancel it from your project page any time before the next payment date.
Refunds
Packages are paid in full at checkout. Here is what happens if you need to cancel.
01
Changed your mind? If you cancel before we start planning your site, you get a full refund.
02
If you cancel after planning has started but before designs are shared, you get half of the package price back. Once designs have been shared, the design work is done, so the package isn't refundable. You keep the designs.
03
Invoices for extras are due by the date shown on the invoice. Website care isn't refunded for the current month or year, but cancelling stops all future payments.
04
Refunds go back to the way you paid, within 10 working days of your request. Bank fees charged by your own bank aren't covered. To ask for a refund, email jcc@brandcherub.com with your order number.
Privacy
BrandCherub Sites collects only what it needs to do your project well.
01
Your name, email and phone number.
Your business details and brief answers.
Files you upload, like photos, your logo or product details.
Order, invoice and payment records.
02
To deliver your project, send receipts and updates, answer your questions and keep the accounts we're required to keep. We don't send marketing emails unless you ask for them.
03
Card payments, including Apple Pay and Google Pay, are handled by the payment provider. We never see or store your full card number.
04
We never sell your details. We only share what's needed with the services that run the site, process payments and send email, or with your domain and hosting provider when we set up your site.
05
Project files and messages are kept while your project is active and for a reasonable time after, so you can download files again. Invoices and payment records are kept as long as tax law requires.
06
You can ask for a copy of your details, ask us to correct them, or ask us to delete anything we don't need to keep by law. Email jcc@brandcherub.com and we'll reply within one working day.
The site stores only what it needs to work, like the package in your cart. It uses Google Analytics to count visits and see which pages are useful. It doesn't use advertising trackers, and it doesn't send checkout reminder emails.
Questions
Send José a message and you'll get a straight answer.
